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TRAPDOOR SNAILS
BAREROOT PLANTS
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Pond Snail FAQ
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Trapdoor Snails
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Trapdoor Snails
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Trapdoor Snails
Bareroot Plants
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Trapdoor Snails
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Plant Supplies
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Contact Us
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Order Information
Order Number
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What can we do for you today?
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Replacement, exchange, or store credit request
I have a question about my order
What kind of product(s) do you need replaced/credited/exchanged?
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Snails
Plants
Water Treatments or Plant Accessories
How can we help?
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Snails
We're sorry to hear your snails did not arrive as expected. What was the issue with your order?
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I did not receive the correct quantity
Snails arrived dead
Please confirm the following information:
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The snail's body is hanging out of its shell or the shell is empty (without the trapdoor attached)
The order was delivered less than 24 hours ago
The snails were unpacked promptly after delivery in accordance with our acclimation instructions
Failure to meet the conditions above will void your guarantee, and you will not be eligible for an exchange or credit (no refunds).
How many snails in the order were deceased?
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How many snails were missing from the order?
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How would you like us to remedy this issue?
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Store credit
Refund
Please note that shipping costs are non-refundable.
Please upload up to three photos of the deceased snails.
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You can upload up to 3 files.
Hard Goods
What was the issue with these item(s)?
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Product received was not what was ordered
Product was damaged
An item is missing from my order
I ordered the wrong product and would like to exchange it
What did you order, and what would you like to exchange it for?
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Which product(s) from your order was damaged?
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Which product(s) was missing?
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Please tell us more about which product(s) was missing and what you received.
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Please describe the damage:
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You can upload up to 3 files.
Please upload a picture of the incorrect item you received:
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Plants
We're sorry to hear your plants did not arrive as expected. What was the issue with your order?
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The plant I received is not what I ordered
One or more plants were missing from my order
Plants arrived dead
What item(s) was missing?
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Please describe the type and quantity of the affected plants, as well as the condition in which you received them:
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Please note that plants often wilt or brown slightly during transit and will perk up after a few days planted in your pond.
Please upload a picture of the incorrect item you received.
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You can upload up to 3 files.
Please upload a picture of the dead plant(s):
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How would you like us to remedy this issue?
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Please send me a replacement for these items
Store credit please
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